Positively Outrageous Service (POS) LITE
How to delight your customers, win them for life, and generate viral word-of-mouth marketing.
What have you done to surprise and
delight your customers lately?
What have you done to make them say, “WOW”?
Have you ever experienced customer service so good you couldn’t wait to talk about it? Then you were probably being served by a POS client! Our Positively Outrageous Service training team teaches clients how to make their customers say “Wow!”
“The challenge of delivering Positively Outrageous Service isn’t the principles, it’s the consistent application of the principles – putting them into action.” – T. Scott Gross, POS Founder
How do you take your business to the highest level?
Our team’s business experience has proven over and over again that delivering Positively Outrageous Service® is the most important component of your business, marketing and financial strategies. Sadly, extraordinary customer service is still the exception and not the rule. Hence, the organization that invests in Positively Outrageous Service gains the high ground competitively, generates new business through positive word-of-mouth marketing, and grows customer LTV, (lifetime value) through increased customer loyalty. We congratulate you on making the decision to accelerate this reality. You don’t want any delays or excuses for not taking your business to this next level. This is our passion; hence the creation of Positively Outrageous Service LITE.
“Transformation is the application of information”
– Andrew Szabo, POS Guru
Every two weeks you receive a new episode of Positively Outrageous Service LITE; it’s designed to be a turnkey meeting of approximately 20 minutes that includes a video, team engagement, ideation and action on a specific aspect of Positively Outrageous Service.
Yes, it’s time to upgrade your 2019 customer
service marketing strategy with
Positively Outrageous Service LITE!
“Implementing Positively Outrageous Service LITE on a regular basis has enhanced our team’s engagement and buy-in to implementing fresh ideas to serve our clientele in creative and compelling ways. I’m also learning from my team things I never imagined was possible.”
– Theresa Tolle, Owner & Chief Pharmacist, Bay Street Pharmacy
SUBSCRIBE NOW and get your first month of two episodes free!*
Subscribe for a whole year for $1999 and save $575!
– that’s almost six additional episodes free plus your first two complimentary episodes
Get started now …
So what’s one new customer referral worth to you?
What’s getting more business from your existing customers worth?
What’s a loyal customer worth to you?
The Impact of Positively Outrageous Service
“As a result of Positively Outrageous Service the whole work group is re-energized about customer service. Once they only dreamed of meeting their goal of answering 95% of their phone calls within 3 rings. Now they are on the 22nd consecutive day of meeting that goal!”
– Steve Richards, The Boeing Company
“I want POS to be ingrained in our practice!”
– Bradley Garber, M.D., F.A.C.S. Plastic and Reconstructive Surgery
“I took your concepts … it was like the lights went on.. it was wonderful!
– Janell Mc Neill, Curative Health
We’re looking forward to hearing your testimonials too!
Let’s get outrageous!
For more information or to subscribe, contact Andrew Szabo at 972-740-2037
* Limited time offer – offer available until August 30th, 2018
** Per location, discounts available for organizations with more than 20 locations
*** Recurring billing every four week for $198 – 26 episodes per year
Positively Outrageous Service® LITE – Topics
Shock and Awe … Putting the Outrageous into Positively Outrageous Service.
“There are no traffic jams along the extra mile”
Maximize and Motivate … Understanding and Leveraging Generational Differences.
“You can’t win on a losing team”
Christmas Man … Generating world-class Positively Outrageous Service for the holidays.
Telephone!!! … Turning an interruption into an opportunity.
“Make it easy to do business with you”
Line Theory … How to keep lines from forming.
“If you have time to lean you have time to clean”
Making the Wait Work … It doesn’t matter how long customers wait…really!
Being Playful … How to invite your customers to play!
“If work isn’t fun you aren’t doing it right”
Suggestion Selling … If you forget to sell you may be cheating your customer.
“Look for problem and solve it”
Special Needs Customers … How to recognize customers with special needs.
“Do the right thing … always”
Handling Complaints … Creating customer loyalty when things go wrong.
“Those who are hardest to love need love the most”
Being on Mission … You do more than dispense product… you solve problems.
“If you are not proud you are not finished”
Service and Hospitality … Service is something you do. Hospitality is something you are.
“Have fun and make the world a better place”
Anticipation … The best service “just happens!”
“If you wouldn’t buy it don’t sell it”
What the Boss Owes You … Here’s a hint: It’s more than a check!
“If it was easy everybody would be doing it”
What You Owe the Boss … Here’s your hint: It’s more than just showing up.
“Big problems make big people”
Clear as a Bell … Great service teams need focused leadership.
Celebration …The behavior you reward is the behavior you get.
4ORE! … High performance teams require four things. Do you know what they are?
“Great performers keep score”