Positively Outrageous Service concepts are deceptively simple to understand but sometimes not so easy to implement. They take a little imagination and a lot of work to get the full benefits.
Naturally, you're going to have questions. No problem. We've got answers and here they are!
How do I keep Up-to-date with Positively Outrageous Service?
It takes just about 90 seconds every other week to keep up with the world of Positively Outrageous Service. Almost every issue includes a story.... the kind of story that makes you say, "Hey! That's the way I feel!" and then you forward to your friends and co-workers. It's always short, always fun, and always useful!
Meeting Planners… Who do we Choose from the Positively Outrageous Service Team?
They say that consistency is the mark of pros ... and that's a good thing! Scott is now our concept and research guy. He believes it’s a speaker's obligation to show up well-prepared and ready to deliver and deliver is exactly what we do. We can be a little quiet off the platform but when we’re on we really are on! Whether you choose Andrew or Michael you’re going to get the Positively Outrageous Service content and entertainment you need to make your audience say wow!
Do we want a keynote or some other style of presentation?
You probably want a keynote to start but we’ll figure that out during the pre-conference meeting.
How will you involve the audience?
Some speakers think of themselves as “dynamic presenters. “They race into the audience as if to say, “Look at me! Look at me!” Well, we’d love to look at them but once a speaker leaves the stage to wade into the audience no one beyond the first few rows can see them. We’ll tell unforgettable stories that draw the audience into the presentation.
Why not make Positively Outrageous Service Your Big Idea?
We recommend that you make Positively Outrageous Service the central theme of your event. Use Positively Outrageous Service in the event title. Let us provide more than the keynote. We can deliver Positively Outrageous Service breakout sessions and workshops to really cement the concepts.
Consider giving a copy of Positively Outrageous Service to each attendee to help make your event even more memorable and to serve as your personal example of Positively Outrageous Service. We can provide copies of the third edition of Positively Outrageous Service at a discount and of course we’re happy to personally autograph every copy. By the way, you should consider inviting your vendors to sponsor the books and be sure to have a special sticker printed to commemorate the Positively Outrageous Service occasion.
Do I want content or humor?
That’s a tough question. We like to finish before the audience finishes. If you ask for more material than will comfortably fit we will automatically edit our presentation to fit and still make sense. As for humor, in the speaking business you don’t have to be funny…unless you want to be paid!
Are your guys funny?
Do chickens have lips?
How do we implement POS for our culture?
Please get comfortable. This is going to take a while
Can POS be tailored?
We wouldn’t have it any other way
Does POS cross generations?
Yes but we doubt you can properly define a generation.
If you define a generation in terms of birth years… you are wrong!
We hate to be so adamant about it but you can’t talk about customer service, selling, or leadership without a good understanding of what makes a generation a generation. We know Millennials inside and out and we won’t lead you to think that generations are somehow related to astrological signs.
How can we utilize POS at our event? Make POS part of your meeting theme then use your imagination and don’t forget to get books for everyone!
What makes POS different from other customer service training?
POS is all about having fun, playing with the customer. You don’t want to attempt delivering POS until you are already delivering consistently good service.