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May There Always be Consequences

By T. Scott Gross

“How was your day?” “Crummy.” The usually brief post-school day Dad/son conversation was off to its usual slow start. And I can’t say the “Crummy” response was all that surprising, considering that fourth graders are not known for giving up the secrets of youth without making Moms and Dads work for them. “Was there a problem?” At least one layer of interrogation is a parental fiduciary responsibility. So I dove in. “Not really,” said the kid who never seemed to have any homework that … [Read more...]

Filed Under: Positively Outrageous Service Tagged With: customer service, POS, positive consequences, Positively Outrageous Service

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