Rarely do we wake up in the morning thinking today I’m going to fail miserably and I’m going to bring everyone down with me. I say rarely because they do happen and there are a lot people out there that like that. However most of us want to be part of something fun and we want to play in a place where you’re having a good time. We want you to have a good time because if you’re having a good time, I’m having a good time. You know I spend more of my working hours with you than I do sometimes with my own family. So if I’m going to have to be here then let’s have some fun.
In this two minute touch point let’s bring up this idea. Are you having fun? And it’s not necessarily because we want you to have a good time and everything should be all about let’s have a good time. But it’s about the impact of your fun on others. When you’re having a good time, it almost gives permission of the people next to you or around you whether they’re working with you or maybe even just experiencing your customer experience. But we get permission to have a good time because you’re having a good time.
I guess the bottom line is you go. When it comes to having a good time, when it comes to having fun, you go first. Set the precedents, have a smile on your face, see things in a lighter way and allow yourself to see the humour in what’s going on around you. Because people next to you will say if you’re doing that then I’m doing that too because fun is infectious.
Your customers will do the same thing; if you’re having a good time then I’m going to have a good time. And you watch what happens to the experience all because you made the choice of having more fun.
We’re already infecting people right here. It’s being spread, we’re virus and so be a virus for good customer service, be positively outrageously infectious. Spread the germs of customer outrageousness.