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Positively Outrageous Service – Principle #2
“I’m in the service business. I mean, our sandwiches are pretty good; I don’t know if they’re extraordinary. But our service is.”“Jimmy John” Liautaud
The second key principle of Positively Outrageous Service is creating a service experience that is “out of proportion to the circumstances.” It heightens the intensity, engagement and memorability of customer service, or in reality, any relational engagement! For more listen to our 15 minute radio segment Outrageous!!! – available also on Spotify, Google Podcasts, AnchorFM and ITunes.