What is Positively Outrageous Service?
Start treating your service for what it is—a one-of-a-kind, in-the-moment transaction. Our team have each built businesses with Positively Outrageous Service and used its principles on our guests, clients and customers.
Positively Outrageous Service (POS) principles work because they are simple, practical, and fun! Learn how to multiply your marketing efforts by creating POS experiences that build your brand, create competitive differentiation and benefit the bottom line.
In the beginning… Scott Gross grew up in a restaurant family where hospitality came second nature. That he would work his way through college as a breakfast cook at Denny’s was no surprise. That he would give up his pre-med studies and plant himself firmly in hospitality was all but inevitable.
As a young professional, Scott worked mostly in operations, I guess you could call it his first love. But corporate life could only hold his attention for just so long. Soon he was the corporate director training for a major food service operation.
But as Scott says, teaching is nice. Learning is better.
With that he turned in his corporate credentials and opened a restaurant of his own where he quickly discovered that “If it was easy, everyone would do it.”
Fortunately, Scott stumbled on a secret that would turn his business, his life, and the lives of many others around. That secret was Positively Outrageous Service which is the name of the process as well as the title of the book that has since become a management classic!
Great ideas never go out of style and it is our mission to keep POS fresh and relevant for years to come. To do that Scott made a plan… look for partners who embody the concept of Service Naturals. He needed partners who are fun and funny, the very embodiment of POS. And we needed life-long learners who are turned on by learning so our Positively Outrageous Service will always be in tune with the trends of the times.
That’s where Andrew Szabo and Michael Hoffman come in. We’ve put Scott in a closet where we can drag him out anytime we need to make sure we remain true to our mission. On a day-to-day basis Scott’s now our marketing guy and this is still the place to come for Positively Outrageous Service!
Explore Positively Outrageous Service – Complimentary White Paper:
My Way, Right Away, Why Pay?
– How Changing Expectations Are Shaping the
Way We Think About Customer Service
Plus you’ll receive a weekly Two Minute Touchpoint: your actionable update on Positively Outrageous Service