Meet the POS Team
Three entrepreneurs. Three speakers. One Philosophy.
T Scott Gross
T. Scott Gross is more than a writer who speaks; he literally has been there and done that!
A veteran of the hospitality industry, Gross learned about business and leadership from the bottom up, starting from the business end of a pot sink! Scott’s hands-on approach has earned him the respect of audiences everywhere. He knows what it’s like to make payroll every Friday.
His first book, Positively Outrageous Service has been translated into over a dozen languages. The 13 fun to read books that have followed prove that it is possible to have fun, make the world a better place…and earn a living by loving on your customers.
Scott’s client list includes such respected companies as Southwest Airlines, Ford, and WalMart. He is one of a handful of speakers who has been honored as a Legend of the Speaking Profession.
On a personal level, Scott considers himself just a regular guy who loves his family and cares for his community. His accomplishments include being an EMT first responder—having made over 280 emergency runs… an instrument-rated pilot—with over 3,700 flight hours… a certified wild land firefighter—earned at age 49!… AND a former city councilman, including a term as mayor pro tem… all the while continuing to write books, blog, and speak. But Gross admits his favorite titles are Pops, Dad, and Tiger.
Scott intends to always be current, always be relevant, and in pilot terms, live like his tail’s on fire! And, oh yeah, I should probably mention that he is in his 16th year of Parkinson’s. Scott has Parkinson’s but Parkinson’s doesn’t have Scott. For years people have told Scott that he should have been a standup comic. Lucky you it turns out that he is just as funny sitting down!
“Simply Irresistible!” – yes Andrew owns the trademark!
Andrew Szabo is well known for his ability to communicate sophisticated marketing and management concepts so that they can be applied in real-world situations. Andrew is best known as the creator of “Simply Irresistible® Marketing” which the late Zig Ziglar called, “the whole shootin’ match!”
His council has been sought by global business powerhouses such as Dell, Sony, RKO Motion Pictures and Oracle.
Szabo is equally at home in European as well as U.S. business settings. He credits his international business experience working with tech companies on both sides of the “pond”. And his love of the hospitality came from his early days with Hyatt Hotels where his early mentors taught him the fundamentals of Positively Outrageous Service.
On a personal level Andrew is one of the crazy ones … he works out more times than there are days in the year. Last year he completed his third Ironman 70.3 mile event and his eighth 100 mile bike race! He has finished five marathons, including one he ran accidently! Who runs a marathon by accident? Much to his wife’s dismay he won’t throw out the plethora of commemorative T-shirts that have accumulated from the numerous Olympic triathlons, 10K, 5Ks and other races that Andrew has participated in.
Andrew is lucky to have an amazing wife of 31+ years who puts up or participates in their life adventures of travel, entrepreneurship, ministry, cooking and raising two extraordinary children. Yes there are lots of stories!!!
He may dance like a dad but that didn’t keep Michael Hoffman and his daughter from dancing in the kitchen and then blasting all the way to viral with 13,000,000 views and growing.
In the real world he’s a speaking pro and the numbers prove it. More than 90% of his customers are repeat or referral. Wouldn’t you like to say that about your business?
Michael is the 8th of 9 children. In a family that size you almost have to audition your way to the “big table” at Thanksgiving.
Married 35 years from the age of 19 Michael says his wife Michele is still the loudest laugher in his audience. Michael says it simply… “She’s the best.”
When he is not speaking Michael spends his time… speaking. He and his daughter Ali help build strong families by equipping them to live out their faith through positive relationships.
Michael is known as the creator of the award winning “Cuppa Hoff” web based training program, as the co-author of the management classic Positively Outrageous Service and the producer of the Tame the Tornado video series.
“I had to pass this note from my manager on to you Mr. Hoffman: If you get the curly headed guy you’ll laugh constantly and still learn twice as much!”
“This guy cured my hangover”
“The world will be a better place because of Michael Hoffman.”
Explore Positively Outrageous Service – Download our Free White Paper:
My Way, Right Away, Why Pay?
– How Changing Expectations Are Shaping the
Way We Think About Customer Service
Plus you’ll receive a weekly Two Minute Touchpoint: your actionable update on Positively Outrageous Service