Positively Outrageous Service – Principle #3
“Unless you love everybody, you can’t sell anybody.”– Dicky Fox (Jerry Maguire)
The third fundamental principle of Positively Outrageous Service:
Create engagement by either getting the customer to play or get them involved in other ways. A service experience that is fun makes it highly memorable and lends itself to positive word-of-mouth. Your customer can’t help themselves but to tell others! For more on this listen to our 15 minute radio segment: OUTRAGEOUS!!! Creating Extraordinary Experiences with Positively Outrageous Service® – available also through Spotify, Google Podcasts, AnchorFM and iTunes.