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Fun and Playfulness are the Virus of Positively Outrageous Service®
“You can discover more about a person in an hour of play than in a year of conversation”
~ President Harry S. Truman
Rarely do we wake up in the morning thinking today I’m going to fail miserably, and I’m going to bring everyone down with me. I say “rarely” because it does happen, and there are some people out there that like that. However, most of us want to be part of something fun, and we want to play in a place where you’re having a good time. We want you to have a good time because if you’re having a good time, I’m having a good time. The reality is that we often spend more of our working hours with you than I sometimes do with my own family! So, if I’m going to have to be here, then let’s have some fun.
In this two-minute touchpoint, let’s bring up this idea. Are you having fun? And it’s not necessarily because we want you to have a good time and everything should be all about let’s have a good time. But it’s about the impact of your fun on others. When you’re having a good time, it almost permits the people next to you or around you to have fun and be playful – whether they’re working with you or experiencing your customer experience. But we get permission to have a good time because you’re having a good time.
I guess the bottom line is you go. When it comes to having a good time, you go first when it comes to having fun. Set the precedents, have a smile on your face, see things more lightly and allow yourself to see the humor in what’s going on around you. Because people next to you will say if you’re doing that, then I’m doing that too because fun is infectious.
Your customers will do the same thing; if you’re having a good time, then I’m going to have a good time. And you watch what happens to the experience all because you chose to have more fun.
Fun and playfulness are infectious. Infect the people around you. We’re the virus, so be a virus for an excellent customer experience and be positively outrageously contagious.
Spread the germs of Positively Outrageous Service through fun and playfulness.