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REALLY? Tell me this didn’t happen… It Did!!!
“Although your customers won’t love you if you give bad service, your competitors will.” – Kate Zabriskie, Founder Business Training Works
Boasting about your great customer service is NOT a good idea!
“Pride comes before the fall.”
You also take away a key principle of Positively Outrageous Service: “RANDOM and UNEXPECTED.
Andrew’s real-life scenario gives us three valuable lessons that we can all learn from.