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“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.”
~ President John Quincy Adams
The Influence of Inspiring Interactions on Positively Outrageous Service® and Relationships
Recently I heard these words, “inspiring interactions” – WOW!
Five thoughts immediately came to mind:
- Inspiring interactions require superior communication to foster engagement.
- Inspiring interactions galvanizes influence.
- Inspiring interactions infects.
- Inspiring interactions cultivates Positively Outrageous Service.
- Inspiring interactions build relationships.
The information age heightens and escalates expectations for both customers and employees – and if your organization can’t meet them, they’re going to leave you for your competitors.
To inspire another means they experience intense feelings of loyalty, a positive reaction that is motivating, or the urge or ability to do something creative.
When you creatively inspire the interaction with a team member or customer, you elevate engagement and enhance the relationship. And it all starts with superior communication. The words we use in a conversation, meeting, or email either elevates or erodes our engagement with another person. Choose your words carefully.
We all have influence. When we inspire a customer through an enhanced experience, they won’t dream of going anywhere else, and they’ll give you more business.
However, you can’t inspire the customer without inspiring your team first. You can’t have what we call “two faces” – inspiring interactions internally infect our influence and interactions externally with the experience we create for our customers.
Inspiring interactions through superior communication elevates engagement and infectiously influences our Positively Outrageous Service to our colleagues, teammates, and ultimately the customer. Positively Outrageous Service directly correlates to building relationships internally, first and secondarily to the customer.
And by the way practicing inspiring interactions makes you a leader with influence. The essence of leadership is best described in 19 words by President John Quincy Adams “If your actions inspire others to dream more, learn more, do more and become more, you are a leader.”
Initiate inspiring interactions to invigorate your Positively Outrageous Service
and intensify relationships!
