Services

Positively Outrageous Service
… Ready or Not!

Who’s ready for Positively Outrageous Service? We’re sorry to say that not every organization is ready to jump straight into POS… POS is not a cure-all for negative corporate cultures. Not that a good shot of POS wouldn’t be good for just about anyone. But to really benefit your team should giving good service on a regular basis.

So, first good service and then we can experiment with getting all the way to POS!

Positively Outrageous Service Keynotes & Breakouts

Have you ever experienced customer service so good you couldn’t wait to talk about it?

Then you were probably being served by one of our clients!

The Positively Outrageous Service team teach clients how to make their customers say “Wow!”

Positively Outrageous Service Implementations

You’re sold on Positively Outrageous Service.

How do you implement?

How do you integrate Positively Outrageous Service into your organization?
What changes in your culture?
How does leadership change?
Who do you recruit?

Positively Outrageous Service Growth

Positively Outrageous Service is implemented.
How do you grow and take it to the next level?

What needs to be done to maintain the Positively Outrageous Service mindset? How do get your teams creatively think Positively Outrageous Service first and often.

We have the solution with ongoing on-demand video and other content training.

The Positively Outrageous Service Menu

If you were ordering from a Menu of Services you might choose from something like this:

Positively Outrageous Service

Lessons from the original Management Classic, (over 285,000 copies sold!).

You’ll learn what customers really want, five requirements for high performance teams, and how to sell without pushing.

Cues, Clues, and Tattoos

What to do when Millennials Rule the World. Face it, Millennials are Different.

Different can be Good… If you know what to do. And we do! We’ll get you going starting with tips for defining Millennials and solid ideas for living with the quirkiest generation ever!

Hiring and Training Service Naturals

You cannot win if you are playing on a losing team. Let us teach you how to hire Service Naturals.

Service Naturals give their very best even if they are poorly trained. Why? It’s just their nature!

Trust Us!

We’ll examine the patient and recommend the exact course of treatment you’ll need to build a powerful customer service brand!

Positively Outrageous Service Differentiates your Brand

Our drop-dead funny stories are living reminders that we live the ideas we share. Your audience will laugh as they learn how to deliver Positively Outrageous Service. Gain insights on building high performance teams that the Positively Outrageous Service team all gained through sometimes difficult, always interesting, hands-on experiences. Learn how to build a powerful and differentiated brand.

Your audience will learn:

What customers really want
Surprising trends that influence the buying decision
When and how to deliver Positively Outrageous Service
How to recruit, train, and retain “Service Naturals”
How to use Positively Outrageous Service principles to multiply your marketing efforts
How values shape your brand

Find Out More …

Find Out More

Failure to Communicate

“What we’ve got here is failure to communicate” ~ Cool Hand Luke – 1967 Poor Communication Undermines Relationships Guess who said this wonderful Positively Outrageous Service® (POS) statement: “This age of fast-moving events requires quick, dependable communication in time of emergency.” That was President John F. Kennedy. The necessity for rapid, instantaneous, and full-time communication […]

Inspiring Interactions Lead to Positively Outrageous Service

“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” ~ President John Quincy Adams The Influence of Inspiring Interactions on Positively Outrageous Service® and Relationships Recently I heard these words, “inspiring interactions” – WOW! Five thoughts immediately came to mind: Inspiring interactions require superior […]

How to Positively Outrageously Combat Virtual Meeting Fatigue

You Can Have Too Much of a Good Thing! Boss: “What do you think?” Me: [going to the bathroom] Boss: “Can you hear me?” Me: [getting another beer] Boss: “I think he’s on mute.” Me: [getting chips] Boss: “Hello?” Me: “Sorry I was on mute” @RodneyLacroix Do you feel exhausted after attending too many back-to-back […]

What Is Customer-Centric?

“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways”. ~ Sir Richard Branson, founder of Virgin Group What Does Customer-Centric Mean? If you ask ten people, you may get ten different answers. If your organization’s vision is customer-centricity, then we’d better agree on a single definition and what that […]

I’m FINE! Positively Outrageous Service That!

“One chord is fine. Two chords is pushing it. Three chords and you’re into jazz.” ~ Lou Reed “FINE” Is an Open Door for Positively Outrageous Service® “How are you doing?” “I’m Fine!” How often have you heard that! Business is all about relationships. Relationships are elevated or eroded by the experience one encounters. Most […]

Positively Outrageous Service – Be a Person of Influence

“Think twice before you speak because your words and influence will plant the seed of either success or failure in the mind of another.” ~ Napoleon Hill Influence and Impact Intensifies Positively Outrageous Service® Don’t you love being the Sheriff! Where you walk into that situation where what you say and what you do is […]

Everyone Has a Customer – Positively Outrageous Service Them Too!

“The internal customer experience drives the external customer experience” ~ Andrew Szabo Don’t Overlook a Very Important Customer — Your Employees and Teammates! Who is your customer? Who are you serving? Whoever you provide a service to is your customer. Positively Outrageous Service® (POS) isn’t only about creating an excellent experience for your external customers, […]

Positively Outrageous Service Your Emails Part 2

Why are Emails so Rarely Positively Outrageous Service®? “WOW, I didn’t expect that! That’s positively outrageous!”   That’s a rare comment in response to an email. Why is that? Research indicates that 7 percent of a message is derived from the words, 38 percent from the intonation, and 55 percent from the facial expression or […]

Positively Outrageous Service Your Emails Part 1

Is Your Email Creating a Positively Outrageous Experience? “I want to do a business with a company that treats emailing me as a privilege, not a transaction.” ~ Andrea Mignolo The one complaint-the one problem-that nearly every customer puts at (or close to) the top of their list of challenges is communication. George Bernard Shaw, […]

A Rose By Any Other Name

“A person’s name is to him or her the sweetest and most important sound in any language.” ~ Dale Carnegie Names Are Important for Positively Outrageous Service® William Shakespeare, around here we call him “Bill,” wrote, “A rose by any other name would smell as sweet.” In customer-speak, we guess Bill Shakespeare was making the […]

Having Fun Yet?

Fun and Playfulness are the Virus of Positively Outrageous Service® “You can discover more about a person in an hour of play than in a year of conversation” ~ President Harry S. Truman Rarely do we wake up in the morning thinking today I’m going to fail miserably, and I’m going to bring everyone down […]

Never Say No

Find Ways to Say Yes to the Customer – That’s Positively Outrageous Service® I roared into the microphone, “What’s the best hotel in the city?!” Three hundred employees in unison yelled, “Park Hyatt Washington!” “What’s the one word we never say?!” “NO!”, they all screamed. We had an extreme philosophy of Positively Outrageous Service to […]