We Are The Champions

WE ARE THE CHAMPIONS

Create on Purpose … Stay on Course

A culture is created and characterized by what you consent to, champion and celebrate. Who you are, is reflected by what you do. What you do reflects who you are.

What is a champion? What we stand up for … the flag bearer who defends, corrects and adjusts to stay on course. How do you champion Positively Outrageous Service? Who are your POS champions?

How do you verbalize the championing? The power to influence others through championing starts with leadership and then equipping and coaching the next level. In your upper echelon what are you doing to know, and what are you doing to live out what you want everybody else in your team to be doing? It requires vision, leadership sets the example, and stay on course through constant correction.

Positively Outrageous Service: WE ARE THE CHAMPIONS – Create on Purpose … Stay on Course — Photo by RUN 4 FFWPU from Pexels

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Failure to Communicate

“What we’ve got here is failure to communicate” ~ Cool Hand Luke – 1967 Poor Communication Undermines Relationships Guess who said this wonderful Positively Outrageous Service® (POS) statement: “This age of fast-moving events requires quick, dependable communication in time of emergency.” That was President John F. Kennedy. The necessity for rapid, instantaneous, and full-time communication […]

Inspiring Interactions Lead to Positively Outrageous Service

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What Is Customer-Centric?

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I’m FINE! Positively Outrageous Service That!

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Positively Outrageous Service – Be a Person of Influence

“Think twice before you speak because your words and influence will plant the seed of either success or failure in the mind of another.” ~ Napoleon Hill Influence and Impact Intensifies Positively Outrageous Service® Don’t you love being the Sheriff! Where you walk into that situation where what you say and what you do is […]

Everyone Has a Customer – Positively Outrageous Service Them Too!

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Positively Outrageous Service Your Emails Part 2

Why are Emails so Rarely Positively Outrageous Service®? “WOW, I didn’t expect that! That’s positively outrageous!”   That’s a rare comment in response to an email. Why is that? Research indicates that 7 percent of a message is derived from the words, 38 percent from the intonation, and 55 percent from the facial expression or […]

Positively Outrageous Service Your Emails Part 1

Is Your Email Creating a Positively Outrageous Experience? “I want to do a business with a company that treats emailing me as a privilege, not a transaction.” ~ Andrea Mignolo The one complaint-the one problem-that nearly every customer puts at (or close to) the top of their list of challenges is communication. George Bernard Shaw, […]

A Rose By Any Other Name

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Having Fun Yet?

Fun and Playfulness are the Virus of Positively Outrageous Service® “You can discover more about a person in an hour of play than in a year of conversation” ~ President Harry S. Truman Rarely do we wake up in the morning thinking today I’m going to fail miserably, and I’m going to bring everyone down […]

Never Say No

Find Ways to Say Yes to the Customer – That’s Positively Outrageous Service® I roared into the microphone, “What’s the best hotel in the city?!” Three hundred employees in unison yelled, “Park Hyatt Washington!” “What’s the one word we never say?!” “NO!”, they all screamed. We had an extreme philosophy of Positively Outrageous Service to […]

WE ARE THE CHAMPIONS

Create on Purpose … Stay on Course

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