https://youtu.be/14OA3aMMc4g "Think twice before you speak because your words and influence will plant the seed of either success or failure in the mind of another." ~ Napoleon Hill Influence and Impact Intensifies Positively Outrageous Service® Don't you love being the Sheriff! Where you walk into that situation where what you say and what you do is just right! You're on! Your timing is perfect. You walk away from that situation, "did anybody hear me? I was amazing!" You're a person of … [Read more...]
Having Fun Yet?
https://youtu.be/JSw4_eEdvzU Fun and Playfulness are the Virus of Positively Outrageous Service® "You can discover more about a person in an hour of play than in a year of conversation" ~ President Harry S. Truman Rarely do we wake up in the morning thinking today I'm going to fail miserably, and I'm going to bring everyone down with me. I say "rarely" because it does happen, and there are some people out there that like that. However, most of us want to be part of something fun, … [Read more...]
The Heart of Positively Outrageous Service
How's Your Heart in Serving Others with Positively Outrageous Service® https://youtu.be/lhfJh0G49Nc Here's a 2-minute touchpoint on what I find to be the heart of Positively Outrageous Service. How does your heart see your role in serving another with Positively Outrageous Service? (POS). "The best way to find yourself is to lose yourself in the service of others" ~ Mahatma Gandhi My mother-in-law, Yvonne, not the most healthiest person when walking, found herself traveling to see us … [Read more...]
Heroes At The Ready
Positively Outrageous Service is Infectious https://youtu.be/8ZdOVzfNLu4 My brother and I are out on a bike ride. We stop at a red light. It’s a major intersection, multiple lanes, cars coming from all directions and it’s rush hour. As we wait for the light to change, a DHL delivery truck to our left got the green light and turns left in front of us. As the truck turns, making the corner, the side door is clearly unlatched and flies open. With the inertia of the turn, boxes come spewing out. … [Read more...]
Smell that Positively Outrageous Service
https://www.youtube.com/watch?v=VTC4rh5tN9Y Theatre owners actually have a name for it. It’s called “blow-by.” Believe it or not there are human beings capable of ignoring the compelling smell of, you guessed it, popcorn. What once was a tiny seed of hybrid corn eventually winds up with the power to bring this full-size man to a dead stop and drag me by the nostrils with the promise of an unexpected sample of what is little more than salt and hot air. Customers who stray too close will … [Read more...]
Let Me Buy You a Drink
https://youtu.be/Y2EBsfkO3Ic It was his birthday. Michael Hoffman was on the road, again, alone, as usual. Michael had walked into yet another chain hotel and once again in spite of all the promises made by a marketing budget in the millions they still hadn’t figured how to get a guest room ready on time. But at least they had managed to be friendly when they suggested that that he might enjoy waiting for the next 90 minutes in the lobby. Sure. At first glance the small gift shop … [Read more...]
Service or Slogan
Slogans don’t provide service. People do. If you don't want to read it, listen to the podcast above or watch it on YouTube here! Have you ever noticed that airlines have some of the best slogans to describe some of the worst service? There was Delta is ready when you are and if you are really old you will remember when Continental was the proud bird with the golden tail. Airlines are really good at making up slogans. But they could use some help when it comes to providing … [Read more...]