REALLY? Tell me this didn't happen... It Did!!! "Although your customers won't love you if you give bad service, your competitors will." - Kate Zabriskie, Founder Business Training Works Boasting about your great customer service is NOT a good idea! “Pride comes before the fall.” You also take away a key principle of Positively Outrageous Service: “RANDOM and UNEXPECTED. Andrew’s real-life scenario gives us three valuable lessons that we can all learn from. … [Read more...]