How do you create a culture of Positively Outrageous Service?  You need a team of what we call “service naturals” – those that are keen to serve to put self behind service.  But that’s not enough … an organization with Positively Outrageous Service inherent in its organizational DNA must have leaders that think, lead and act with Positively Outrageous Service.  Or as John Maxwell so precisely put it: “A leader is one who knows the way, goes the way, and shows the way.” So …. I’m not … [Read more...]