"One chord is fine. Two chords is pushing it. Three chords and you're into jazz." ~ Lou Reed “FINE” Is an Open Door for Positively Outrageous Service® https://youtu.be/4ZhG41PsiJE "How are you doing?" "I'm Fine!" How often have you heard that! Business is all about relationships. Relationships are elevated or eroded by the experience one encounters. Most conversations on the phone, in a meeting, on a video conference call, start with the question: "How are you doing." … [Read more...]
Chaos Breeds Compassion
A Special COVID-19 Message How are you caring for your team? Favor them with Positively Outrageous Service! https://youtu.be/xnN8JQ6vIw0 "I have just three things to teach: simplicity, patience, compassion. These three are your greatest treasures." - Lao Tzu Connect deeper with your virtual teams - Check-in questions with your virtual teams: What do you think? How do you feel? Tell me more! Interact more! Set ground rules ahead of time for virtual engagement - Ensure they know … [Read more...]
How to Propagate Positively Outrageous Service during the COVID-19 Pandemic
How caring in a time of crisis elevates customer loyalty. 10 Ideas to Spark Your Creativity https://youtu.be/pPCZ0eG6W0M “Giving is not just about making a donation. It is about making a difference.” ― Kathy Calvin Give, give, give - During the NBA hiatus, Mark Cuban, the owner of Dallas Mavericks, immediately announced that hourly workers at the American Airlines Arena will be continue to be paid. Turn your business upside down- Louis Vuitton Conglomerate (LVMH), the French luxury … [Read more...]
10 Ways to Help Out in this Turmoil!
A Special Coronavirus Message to Our Friends from Positively Outrageous Service!!! “A bend in the road is not the end of the road… Unless you fail to make the turn.” ― Helen Keller Like many of you, Michael and I are rethinking our business strategies in this time of turmoil, turbulence and trouble. We are revamping some of programs and delivery mechanisms to preserve, protect and pivot our clients' profitability, market share and competitive edge. The Coronavirus pandemic has changed our … [Read more...]