https://youtu.be/xNA95PqRuts Is it me or does almost everyone have a story about awful airline service? Relax. You’re probably not the guilty one.  Airline stories are abundant because the consequences of an airline screw-up can be so awful… missed flights can mean lost sales, ruined vacations… you get the point. Andrew was running late for his Virgin America flight, and yes, it was his fault. So who would blame the gate agents for closing the flight after Andrew had failed to either … [Read more...]

John David Uriegas is a magician. He works magic with hair, makeup, and pardon me for saying this mature women! John David is pushing all of 30 years old but he relates to customers of all ages, and one in particular… Dee Sico would definitely rather fight than switch. Why? Because, as she tells it, “I get a hug and a kiss. And every time I leave there, he always makes me feel good.” Pretty simple but also pretty powerful. At least powerful enough to cause Dee to make the long drive to … [Read more...]

Brian Godzik fell for not the oldest trick in the book but one of the newest. It’s a trick that proves the value of cheap, ubiquitous computer power. Ironically, it took place in a restaurant named after a father/son act that bit the dust, thanks to the improper use of technology. And now, the story: Brian and his father chose to dine at Icarus, a tiny restaurant on Boston’s rapidly gentrifying south side. Their choice was highly influenced by the recommendation of their hotel’s concierge. … [Read more...]